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Unable to upload
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DVD Profiler Unlimited RegistrantStar ContributorKulju
Registered: March 14, 2007
Finland Posts: 2,337
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Quoting widescreenforever:
Quote:

(  Anyone want to use remote assistance peer to peer PC  tinkering ..?? )  ....

If Kathy is behind NAT as I assume TeamViewer would be better option.
DVD Profiler Unlimited RegistrantStar ContributorKathy
Registered: May 29, 2007
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I sent a support ticket and received a message that the problem was on my computer.

So, I came to work tonight and installed profiler on a different computer. After I installed profiler, I tried to download my collection and I ran into the exact same problem.

Since I'm using a different computer, modem, router and internet service, I think the problem must be on invelos' end.

It looks like I might need to find a new program for my DVDs - invelos doesn't want me anymore!
 Last edited: by Kathy
DVD Profiler Unlimited RegistrantStar ContributorAddicted2DVD
Registered: March 13, 2007
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United States Posts: 16,472
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Just to be sure... On the other computer did you check to be sure that the firewall and all was allowing it to work?
Pete
DVD Profiler Unlimited RegistrantStar ContributorCubbyUps
Registered: March 14, 2007
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Quote:
Socket Error #10054 Connection reset by peer.
This is server side error you may get it when the quota is excited on the server for example, or firewall or you ISP can reset the connection.


from Microsoft

Quote:
Connection reset by peer.

    An existing connection was forcibly closed by the remote host. This normally results if the peer application on the remote host is suddenly stopped, the host is rebooted, the host or remote network interface is disabled, or the remote host uses a hard close (see setsockopt for more information on the SO_LINGER option on the remote socket). This error may also result if a connection was broken due to keep-alive activity detecting a failure while one or more operations are in progress. Operations that were in progress fail with WSAENETRESET. Subsequent operations fail with WSAECONNRESET.


Perhaps someone can help you, it's beyond me as well.
DVD Profiler Unlimited RegistrantStar ContributorKulju
Registered: March 14, 2007
Finland Posts: 2,337
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Quoting Kathy:
Quote:
I sent a support ticket and received a message that the problem was on my computer.!

If you have a open support ticket at Invelos ask them which address and port the connection is using so you can use telnet to debug the problem.
DVD Profiler Unlimited RegistrantStar ContributorPatorikku
Registered: March 29, 2007
Canada Posts: 402
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Did you try it with a fresh download of the software DVDP?
DVD Profiler Desktop and Mobile RegistrantStar ContributorFunkyLA
Will you remove your hat?
Registered: March 13, 2007
United Kingdom Posts: 1,136
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This just happened to me, I clicked try again a few times, then gave up - got message that my DB was uploaded.

Then, tried again straight away and it worked

So, try, and then let it fail, and before restarting the program try again, maybe it will work for you
Signature? We don't need no stinking... hang on, this has been done... blast [oooh now in Widescreen]
Ah... well you see.... I thought I'd say something more interesting... but cannot think of anything..... oh well
And to those of you who have disabled viewing of these signature files "hello" (or not) Registered: July 27, 2004
DVD Profiler Unlimited RegistrantStar ContributorKathy
Registered: May 29, 2007
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Invelos is working on it for me.

I have tried all the other suggestions - I'm at a loss as to why this suddenly happened.

It must be a big bad Cyberbully.
DVD Profiler Unlimited RegistrantEchoes
Registered: March 17, 2007
United States Posts: 61
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Could it be the size of your collection? Maybe the amount of data trying to be transferred is causing profiler to hang or time out. If you could find someone else with as many titles as you have and see if there are any problems.
DVD Profiler Unlimited RegistrantStar ContributorKathy
Registered: May 29, 2007
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Quoting Echoes:
Quote:
Could it be the size of your collection? Maybe the amount of data trying to be transferred is causing profiler to hang or time out. If you could find someone else with as many titles as you have and see if there are any problems.


I know of several people who's collections are much bigger and that has not been an issue.

This is the first time I've ever had a problem - I can't stand not being able to get things right.
DVD Profiler Unlimited RegistrantEchoes
Registered: March 17, 2007
United States Posts: 61
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Did you check to see if there were any new windows updates since you last were able to upload and download? If so check and see if there are any known problems with any of them, I have had updates mess up other programs before.
DVD Profiler Unlimited RegistrantStar ContributorKathy
Registered: May 29, 2007
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Quoting Echoes:
Quote:
Did you check to see if there were any new windows updates since you last were able to upload and download? If so check and see if there are any known problems with any of them, I have had updates mess up other programs before.


I even retstored my computer to the day before I last uploaded my collection.

I've given up trying to fix this. Hopefully invelos support will have a solution. If not, then I'm just going to wait until I get my new computer back in a couple of weeks - if I can't get it to work on that I'll look for a different program for my collection.
DVD Profiler Unlimited RegistrantStaNDarD
Registered: March 31, 2007
Germany Posts: 662
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Did you try to deactivate your anti-virus-software? Maybe an update for it is the cause of your problem...

Did you try to download your database (to an empty one)?
DVD Profiler Unlimited RegistrantStar ContributorKathy
Registered: May 29, 2007
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The invelos support team suggested I try "enabling the alternate connection method under Tools->Options->Online" and it worked! 

I want to thank everyone for their suggestions and help.
DVD Profiler Unlimited RegistrantStar ContributorAddicted2DVD
Registered: March 13, 2007
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Yay! Happy it is finally fixed for you Kathy! 
Pete
DVD Profiler Unlimited RegistrantStar Contributordee1959jay
Registered: March 19, 2007
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Way to go, Kathy! 
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