After a few months, I returned to DVD Profiler to update my collection.

I have a premium account.

My collection isn't there.  I had to re-register, which I did.  Then I was told that I have not yet entered any DVDs.  Then, when I went to ask what's up before downloading the new version, I was sent to the Invelos site, and had to register again.  Then, still unable to access my list, not even able to get into the program, I asked to start a trouble ticket.  Invelos tells me that they can't do that for a free account, which I don't have.

They don't have my list; they don't recognize my old key; they don't know my new key is for a paid account; they don't have any way for me to contact them for clarification of my individual situation.  What they do have is my $30.

How does one ask them to either provide their service or give me  my money back?

Quoting schechterr:

Quote:
After a few months, I returned to DVD Profiler to update my collection.

define "a few month"
You might have missed the whole transfer from Intervocative to Invelos. If so, read FAQ: Why the company change?
Also read FAQ: How do I upgrade?
If you ever uploaded your collection to the old site, it is still there but is accessible only with Version 2.4 not 3.0

Quote:
I have a premium account.

Thats very good, and the eye-symbol beside your Nick indicates that the forum-software is aware of it.
Click on "Registration" and you should see your premium-key.

Quote:
My collection isn't there.

Because you didn't upload it to the new site.

Quote:
How does one ask them to either provide their service or give me  my money back?

Very politely, I would suggest.

cya, Mithi

On would also start by changing your attitude, you have already seen what it will get you, your attitude and 2 Bucks MIGHT get a cup coffee. Sheesh!!!!!!!!!

Akip