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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Can't upload full collection
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DVD Profiler Desktop and Mobile Registrantrp_63
Registered: March 13, 2007
United States Posts: 99
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Until today i could'nt upload my data at all, been trying for 4 days
Keep getting an error everytime i try.
"The online system is currently unavailable or an error occured"

So just for grins,  i backedup my data first. Then flagged all the profiles in my wishlist and removed them and the pictures. (i thought maybe i had a messed up profile that was causing the problem) and firured the wishlist would be the easiest to start with.
Then i did a upload of just the owned movies.

When i did that it would not get the error and all my owned profiles are now visible.
The problem is, if i restore the data so i have the wishlist it no longer wants to upload at all. i just keep getting an error. And if i removed the owned movies and keep just the wishlist it will no longer upload. I just get the error  "The online system is currently unavailable or an error occured"

I guess getting the owned up is better than nothing, way better than it was.
I have shutdown all anti-virus, firewalls and most other programs. I have looked through my wishlist and did'nt find any profiles that appear to be messed up, i guess i'll go through and start removing a few at a time and see if it starts working, maybe i can narrow it down if it is a corrupt profile that i missed.

Any ideas on what to try from here?

Rob
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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Can you email me a backup of just your wishlist items (wo cover scans) and I will take a look at it?

Thanks,

-Gerri
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile Registrantrp_63
Registered: March 13, 2007
United States Posts: 99
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I will be sending it shortly

Thank You
Rob
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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Try the full or just the wishlist again. There was an issue with one of the dates. It should work now. Let me know if it doesn't.

-Gerri
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile Registrantrp_63
Registered: March 13, 2007
United States Posts: 99
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Gerri
I just uploaded the full collection and it generated no errors.
Thank you very much for the quick response.

Rob
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