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    Invelos Forums->General: New Users Forum Page: 1  Previous   Next
Lost my preminum account registration key
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noone101
Registered: December 26, 2013
Posts: 4
Posted:
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I have a premium account, but I haven't updated in it a while. I tried to update it, but I no longer have key. I did the thing where you enter your e-mail to get it, but it was never sent and my e-mail address hasn't changed. I checked my spam folder as well.
noone101
Registered: December 26, 2013
Posts: 4
Posted:
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Here's my collection: http://www.invelos.com/dvdcollection.aspx/anyaisarose
DVD Profiler Unlimited RegistrantStar ContributorSrehtims
Registered: March 13, 2007
United States Posts: 1,796
Posted:
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Click on the registration at the top of the web page.
We don't need stinkin' IMDB's errors, we make our own.
Ineptocracy, You got to love it.
"Nearly all men can stand adversity, but if you want to test a man's character, give him power." - Abraham Lincoln
noone101
Registered: December 26, 2013
Posts: 4
Posted:
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I lost my old account info (hence why I need my key) and can't login with it. I had to register a new account just to ask this question. It won't have my registration key.
DVD Profiler Unlimited RegistrantStar Contributorscotthm
Registered: March 20, 2007
Reputation: Great Rating
United States Posts: 2,845
Posted:
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You should open a support ticket.

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noone101
Registered: December 26, 2013
Posts: 4
Posted:
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I can't open a support ticket without logging into my old account since this account is not premium.
DVD Profiler Unlimited RegistrantStar Contributorsurfeur51
Since July 3, 2003
Registered: March 29, 2007
Reputation: Great Rating
France Posts: 4,479
Posted:
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Have you tried this :

- Open your collection in dvdprofiler
- go to Menu tools/registration information
Images from movies
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
Posted:
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Hi,
just sent a PM to the account anyaisarose.

About this you should receive an E-Mail notification.
The address this notification is sent to is the address with which you registered

After the notification arrived simply go to http://www.invelos.com/Login.aspx?task=sendal enter the E-Mail address and another Mail will be sent to you from Invelos to recover your password.

EDIT:
If for some reason none of the notifications arrive:
Use http://www.invelos.com/Contact.aspx -> Registration Status.
Explain your problem and provide as much information about the account as you can.
This would be: E-Mail address, account name, real name, possibly purchase date and PayPal receipt
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
 Last edited: by Lewis_Prothero
DVD Profiler Unlimited Registrantanyaisarose
Registered: March 30, 2009
Posts: 2
Posted:
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THANK YOU! That worked!

I'm sorry I was so difficult, but I tried everything I could think of before even posting anything.
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