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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
New iPhone didn't download dvd covers
Author Message
DVD Profiler Unlimited Registrantiatrosm
Registered: March 12, 2011
Posts: 7
Posted:
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I recently upgraded to iPhone 6 plus. I associated my new iPhone to my previous iPhone database (so all the info in that database should have transferred to the new iPhone). Everything did except the DVDs covers. They r all blank. I know it can show covers because any new DVDs I bought since includes the cover when I scan in the barcode to add it to the database. What can I do to add the covers to my collection?
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,281
Posted:
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Covers are excluded from the backup at Apple's request.  Select the update option on the databases tab to download covers.
Invelos Software, Inc. Representative
jjwilliams
Registered: November 8, 2013
Posts: 1
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I got a new iPad and had the same problem. I tried the solution detailed and I only received a few covers. I am still missing the majority of the Cover artwork for the DVDs in my database. What should I try next? Help please
Wwdvd007
Registered: January 1, 2013
Posts: 1
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I have covers on my iPad (old generation), though my iPhone 6+ is missing about half of them.

Will your forthcoming update address this?
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,281
Posted:
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Select the update option on the databases tab to download covers. This should download covers for all that are available.

If you're still having problems, upload your collection via DVD Profiler Online, then create a new database on your device, then download your collection.  After that, you can remove the old database on your device.
Invelos Software, Inc. Representative
 Last edited: by Ken Cole
    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next