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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
Sync with iPad not working any more
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DVD Profiler Desktop and Mobile Registrantlothd
Registered: May 11, 2007
Thailand Posts: 14
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After installing both DVD Profiler iOS v2.1.6 and DVD Profiler PC v3.9.0 Build 1639 sync with the PC version doesn't work any more on my iPad 2 with iOS 8.1.3 . Nothing else was changed. Thank you for any help/suggestions.
Invelos Software, Inc. RepresentativeInvelos Support
Registered: April 1, 2007
Posts: 118
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What happens when you try?
Invelos Software, Inc. Support Representative
DVD Profiler Desktop and Mobile Registrantlothd
Registered: May 11, 2007
Thailand Posts: 14
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Quoting Invelos Support:
Quote:
What happens when you try?


The box "Unable to connect. Would you like setup help?" appears immediately.
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,281
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On your mobile device, open your browser and visit the server: http://[IP]:[Port], example: http://192.168.1.10:32847

What is the result?
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile Registrantlothd
Registered: May 11, 2007
Thailand Posts: 14
Posted:
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Quoting Ken Cole:
Quote:
On your mobile device, open your browser and visit the server: http://[IP]:[Port], example: http://192.168.1.10:32847

What is the result?


Access Denied (policy_denied)

Your system policy has denied access to the requested URL. 
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,281
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You're getting that message from Safari on your iPad?
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile Registrantlothd
Registered: May 11, 2007
Thailand Posts: 14
Posted:
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Quoting Ken Cole:
Quote:
You're getting that message from Safari on your iPad?


Yes.
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,281
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My search results indicate that it's possible a reboot of the iPad will resolve it.
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile Registrantlothd
Registered: May 11, 2007
Thailand Posts: 14
Posted:
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Quoting Ken Cole:
Quote:
My search results indicate that it's possible a reboot of the iPad will resolve it.


I rebooted but the problem persists.

I reset the iPad but still no sync.

I also updated to iOS 8.2 after that. Sync still doesn't work.
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,281
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Unfortunately we don't have any other ideas. Apple support may be able to help.
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile Registrantlothd
Registered: May 11, 2007
Thailand Posts: 14
Posted:
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Quoting Ken Cole:
Quote:
My search results indicate that it's possible a reboot of the iPad will resolve it.


OK, I found the problem. I was using a proxy server for my wifi connection. When I removed it the sync started to work. No idea why it worked before with the proxy installed.

Thank you for the help!
    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next