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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
Upload and delete  errors
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nanoron
Registered: June 20, 2015
Posts: 8
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I just started getting an upload error. I can download but not upload.
I’ve also noted that I can’t delete my last two custom entries.
The problem stared when I added a new movie but it didn’t show up properly in my database.  I tried to delete it and try again but it wouldn’t let me.
nanoron
Registered: June 20, 2015
Posts: 8
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I am running version 4.01 and iOS 11.1.2 on an iPad Air 2 and an iPhone 5S. Same problem on both. I suspect it is related to some of the other recent posts I am reading.
nanoron
Registered: June 20, 2015
Posts: 8
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I deleted/reinstalled the app on my iPhone and then dowloaded the database.  I added a new title, but when I tried to upload, at first I get an unresponsive dialogue box and eventually an update error.  I stll can’t delete two recent custom titles which may be the source of the problem. I have 1285 titles.
  I suspect this is a problem with iOS 11.1.2 and needs to be fixed.  I use a Mac so I can’t try deleting these titles any other way.  Please help! I’m really screwed if you can’t fix this. I would hate to have switch to another app.
nanoron
Registered: June 20, 2015
Posts: 8
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The title that I was trying to add when this all started was A Street Cat Named Bob.  After adding it, it didn’t show up in my collection. After screwing around a bit, I was able to delete it. I just discovered that this odd behaviour only occurs with the US version.  I was able to add the UK version with no problem.  I don’t know if this title was source of my problem, but it does seem suspicious.
Until you can solve my upload and delete problems I am forced to add new titltes manually to BOTH my iPad and iPhone. This makes your online database useless to me!  If it can’t be resolved inareasonable amount of time, I will be forced to find another app to meet my needs. Needless to say I will not be a happy customer.
nanoron
Registered: June 20, 2015
Posts: 8
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Since I received no response from Invelos, I was forced to experiment based on comments from others with similar problems.  I was finally able to resolve my problem by deleting my online database.  I could then upload most of my titles.  I deleted my app and reinstalled. I then dowloaded my database and had to manually add all my missing titles.  Very painful, but at least things are back to normal.  I still don’t know what caused my problem and am sorely disappointed in the non-response of the developer. As a result, while I will still use it due to my large database,  I would not recommend this product to my friends.
    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next