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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Had a weird thing happen!!
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DVD Profiler Unlimited RegistrantStar ContributorCubbyUps
Registered: March 14, 2007
Reputation: Highest Rating
United States Posts: 4,024
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I was trying to add a cover to an existing profile and I got a pop-up saying something about Unsupported format. Never had that happen.

I then deleted that profile and went to add it back in and I got a series of Access Violation pop-ups that went on forever.
Right before that I noticed that my Custom Tabs were gone from the options on the Add window.

I had to force close the program and restarted it and added the same profile to the database without problem.

Never had that happen before.
Anyone had that happen before??
DVD Profiler Unlimited RegistrantStar ContributorOldMan56
No Horror Movie is Bad
Registered: March 26, 2009
United States Posts: 1,300
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Had something similar happen about 6 months ago also had to force close it and run the database repair, and haven't had that happen again.
DVD Profiler Unlimited RegistrantStar ContributorCubbyUps
Registered: March 14, 2007
Reputation: Highest Rating
United States Posts: 4,024
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Had it happen just now.

It seems that if you have an existing profile and change the UPC# and then try to paste a cover into that profile that's when the format error pops up.

And I noticed that the image for the profile was just gray. Not even the empty icon picture was showing.

So I didn't go any further and running a database repair as I type this.
DVD Profiler Desktop and Mobile RegistrantStar Contributoreommen
DVD nerd
Registered: March 13, 2007
Reputation: High Rating
Netherlands Posts: 467
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Seems like a proper bug for Invelos to work on.
If you're familiar with programming you may have noticed that when you invoke a change by clicking on OK, Save, or similar changes are immediately carried through in your local database before control is handed back to the user. Since the UPC/EAN is the heart of the identification of a profile, changing the UPC, among others, means also changing the file names of the front and back cover as stored on your PC. When your next action is pasting another cover image it means storing that under the new name. And obviously, the bug is activated somewhere along the route. Could be the old file name still persists somewhere, (re)coding to .jpg as DVDp's cover storage format has a bug related to the id change, etc. etc. Nice one for Ken to puzzle on 

Just my 2 cents.
Eric

If it is important, say it. Otherwise, let silence speak.
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