Online Support: Access our knowledgebase to find answers to the most frequently asked questions, or contact us for more help.
Contributions are evaluated by our team of contribution specialists before they are integrated into the online database. Depending on current load, this can take as little as one day but may take significantly more.
You can check the status of your contribution from the My Profiler section of our site.
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The problem is caused by parental control settings. Note that disabling parental control in DVD Profiler does not affect the online settings!
The Online Collection system defines Adult titles as any title with either an Adult genre or an Adult rating.
On the website, under My Profiler->Online Collection->Settings, check whether adult titles are set to display. There are two settings - the "Private" setting, which controls what is seen when you're logged in, and the "Public" setting, which controls what others see.
First, select Tools->Options->Online, and click Test Internet Connection. DVD Profiler will self-configure and attempt to access the Invelos servers.
If the connection test fails and you are otherwise able to access the Internet, the problem is very likely due to a local firewall. Configure your firewall to allow DVD Profiler to access the Internet, (specifically to www.invelos.com and static.invelos.com).
Once you've reconfigured your firewall, retry the Test Internet Connection feature.
This is caused by having two website accounts, one with an Unlimited Registration and one without. To make sure you're logging in with your premium account, select the link at the bottom of the Sign In page to sign in with your name and registration key. Use the name and key entered in DVD Profiler.
Once you're logged in to the premium account, visit the My Profiler page to change your account alias if desired. Note that aliases must be unique, so if you want to use the alias from your other (unpaid) account on your premium account, you'll need to first change the free account alias to something else.
First, create an account at invelos.com by selecting New Account at the top right. Then, visit the Registration page and select Update Key. Enter your old key to get a new key compatible with version 3 and above.
If you don't have your old key, visit intervocative.com to sign into your old account and view your old key information.
To erase the contents of your online collection, visit this link, and click Submit when prompted.
Please note that this action cannot be undone. If you wish to restore your online collection, upload it again from DVD Profiler.