Online Support: Access our knowledgebase to find answers to the most frequently asked questions, or contact us for more help.
Contributions are evaluated by our team of contribution specialists before they are integrated into the online database. Depending on current load, this can take as little as one day but may take significantly more.
You can check the status of your contribution from the My Profiler section of our site.
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This is caused by having two website accounts, one with an Unlimited Registration and one without. To make sure you're logging in with your premium account, select the link at the bottom of the Sign In page to sign in with your name and registration key. Use the name and key entered in DVD Profiler.
Once you're logged in to the premium account, visit the My Profiler page to change your account alias if desired. Note that aliases must be unique, so if you want to use the alias from your other (unpaid) account on your premium account, you'll need to first change the free account alias to something else.
First, create an account at invelos.com by selecting New Account at the top right. Then, visit the Registration page and select Update Key. Enter your old key to get a new key compatible with version 3 and above.
If you don't have your old key, visit intervocative.com to sign into your old account and view your old key information.
Although we encourage users to reward helpful posts, positive feedback can be used for any reason. You can spend all your positive feedback on one person or spread it out among many.
Negative feedback should only be used when warranted. Although this can be subjective, here are some general guidelines:
If you find yourself about to rate a post negative based solely on the poster's identity, take a moment to consider whether the content of the post is detrimental to the community.
Administrators will monitor feedback and will take action where needed. In questionable cases, the feedback may be removed. In cases of gross misuse of the rating system, the rater's reputation may be lowered by the administrator. In repeated cases of gross misuse, the rater's privilege to rate posts may be revoked. Before taking any action against your account, administrators will contact the user via PM, and will give warnings first whenever possible.
To erase the contents of your online collection, visit this link, and click Submit when prompted.
Please note that this action cannot be undone. If you wish to restore your online collection, upload it again from DVD Profiler.
To permanently deactivate and disable your account, please visit this page.