Online Support: Access our knowledgebase to find answers to the most frequently asked questions, or contact us for more help.
First, select Tools->Options->Online, and click Test Internet Connection. DVD Profiler will self-configure and attempt to access the Invelos servers.
If the connection test fails and you are otherwise able to access the Internet, the problem is very likely due to a local firewall. Configure your firewall to allow DVD Profiler to access the Internet, (specifically to www.invelos.com and static.invelos.com).
Once you've reconfigured your firewall, retry the Test Internet Connection feature.
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You can download the online profile list directly from your browser and save it to your "My Documents\DVD Profiler" directory. The next time you start DVD Profiler, it will automatically import the downloaded file.
Download the file by right-clicking on the download link below and selecting "Save Target As". Then, browse to your "My Documents" folder, then into "DVD Profiler" from there. Save the downloaded file.
Download link: OnlineList.dod
The yellow X that appears next to skipped images indicates that there are no images available online. This is normal behavior.
If, however, you are receiving an error message processing the file, the problem may be related to a firewall or filtering software. If you have CyberSitter, NetNanny, or similar software, configure it to allow all files from www.invelos.com and static.invelos.com
DVD Profiler uses the windows regional settings to determine date formats. All numeric date formats, such as 12/1/2001, or 2001-12-1 will work correctly. However, date formats which use the month name are not compatible with DVD Profiler.
To resolve this, visit the Windows control panel, regional settings. For the Short Date format, select a format that uses numeric entries. Avoid selecting any format with 'MMM' for the month, which will use the month name.